I am that patron.
I am the patron who enters your establishment, inhales a toxic odor, and writes a review about it.
I am the patron who asks that the music be turned down, five times, of five different people, including the manager, then takes the party onto the sidewalk and phones in a noise complaint.
I’m the one who calls the health department and the safety inspector.
Even though nobody else complained.
Well, maybe somebody complained, once. Actually several people.
But those people were just. Too. Sensitive.